Cancellation & Appointment Changes

Important Notice: These documents are website-policy drafts and should be reviewed against Hire IT Expert's verified business practices and, where necessary, by an appropriately qualified UK legal or data-protection professional before publication.

Last updated: 14 July 2026

1. Unconfirmed Service Requests

If your service request has not yet been confirmed, you may withdraw it at any time by contacting us.

2. Confirmed Appointments

If a confirmed appointment needs to be changed or cancelled, please contact us as soon as possible. A minimum notice period of [CANCELLATION NOTICE PERIOD] is requested where practical.

3. Home or Office Visits

For home or office visit appointments, please provide as much notice as possible. [MISSED APPOINTMENT FEE]

4. Store Appointments

Store appointments can be rescheduled or cancelled by contacting us before the scheduled time. Devices already submitted for repair may be collected from the store location.

5. Remote Support Sessions

Remote-support sessions can be ended or cancelled at any time. If a session has not yet started, no charge applies. If work has already commenced, charges may apply for time spent.

6. Diagnostic Work

Where diagnostic work has already been performed, a diagnostic fee may apply even if the customer decides not to proceed with the full repair.

7. Ordered Parts

If parts have been specifically ordered for your repair, cancellation terms may apply. [SPECIAL-ORDER PARTS TERMS]

8. CCTV and Installation Projects

CCTV, networking, and installation projects that involve site surveys, equipment ordering, or scheduled multi-day work may have specific cancellation terms. [SURVEY CANCELLATION TERMS]

9. Business Projects

Business IT projects with agreed scopes of work are subject to the cancellation terms in the relevant project agreement.

10. Consumer Cancellation Rights

If you are a consumer, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where these regulations apply, you generally have the right to cancel within 14 days of entering into a contract, unless you have expressly requested that work begin during the cancellation period and acknowledged that you may lose your cancellation right once the work is completed.

11. Missed Appointments

If a customer is not available at the agreed time and location for a confirmed appointment, a missed-appointment fee may apply. [MISSED APPOINTMENT FEE]

12. Technician Cancellation

If Hire IT Expert or the assigned provider needs to cancel or reschedule an appointment, we will notify you as soon as possible and offer an alternative time or provider where available.

13. Refund Handling

Where a refund is applicable, it will be processed using [REFUND PROCESSING METHOD]. Refund processing times may vary.

14. How to Cancel

To cancel or reschedule, contact us via [CANCELLATION CONTACT METHOD] or use the form below.