Complaints, Concerns & Service Feedback
Submit your feedback or report a concern. Your submission is private, internally logged, and reviewed by our network safety managers.
Important Safety Notice: To protect your security, please do not include passwords, credentials, bank accounts, one-time authentication codes, or unrelated private home security footage.
Internal Resolution Stages
1
Stage 1: Acknowledgment & Logging
Within 24 business hours of submission, we acknowledge receipt, log your concern under a secure reference number, and assign a safety case manager.
2
Stage 2: Investigation & Assessment
The case manager reviews the booking logs, service notes, and matching database, and coordinates directly with the assigned technician or store partner.
3
Stage 3: Proposed Resolution
Within 5 business days, we present a resolution, which may include service adjustment, technician re-matching, refund facilitation, or remedial action.
4
Stage 4: Escalation & Review
If you are unsatisfied with the proposed outcome, you can request an escalation to executive management for an independent final review.