Terms and Conditions

Important Notice: These documents are website-policy drafts and should be reviewed against Hire IT Expert's verified business practices and, where necessary, by an appropriately qualified UK legal or data-protection professional before publication.

Last updated: 14 July 2026

1. About These Terms

These terms and conditions ("Terms") govern your use of the Hire IT Expert website (hireitexpert.co.uk) and the services offered through it. By using our website or requesting a service, you agree to these Terms. Please read them carefully.

2. Company Information

Hire IT Expert is a trading name of Hire IT Expert, registered in England and Wales (company number N/A). Registered office: 11 Campbell Rd, London E15 1SY, United Kingdom. Trading address: 11 Campbell Rd, London E15 1SY, United Kingdom. Contact: info@hireitexpert.co.uk | 08085 01 5740.

3. Services Covered

These Terms apply to all services offered through Hire IT Expert, including computer and laptop repair, Apple device support, virus removal, data recovery, hardware upgrades, Wi-Fi and networking, printer support, smart home installation, smart TV setup, audio/video installation, game console repair, CCTV installation and maintenance, business IT support, managed IT, office networking, cybersecurity, Microsoft 365 support, Shopify technical support, remote IT support, and related technology services.

4. Business Model

Hire IT Expert may deliver services directly, coordinate service requests, operate as a technology-expert network, or connect customers with participating technicians, stores, or specialist partners. The service provider for your request may be a Hire IT Expert employee, an independent technician, a participating repair store, a subcontractor, a specialist laboratory, an installation partner, or a third-party software/equipment provider. The status of the service provider will be made clear where relevant.

5. Requesting a Service

Submitting a booking form, enquiry, or quote request constitutes a service request. A request is not automatically a confirmed appointment. Availability must be confirmed. Technician or store requests are preferences unless expressly confirmed. Appointment details should be provided in writing. Service scope and estimated charges should be confirmed where appropriate.

6. Bookings and Appointment Confirmation

An appointment is confirmed only when Hire IT Expert communicates the confirmed date, time, assigned provider, and any applicable charges. Same-day or urgent support is subject to availability.

7. Technician or Store Matching

We match customers with suitable providers based on location, service required, availability, and expertise. Customers must book through approved Hire IT Expert channels. Private technician details must not be misused. Assignment can change when the requested provider is unavailable or unsuitable. Verification does not guarantee a specific outcome.

8. Quotes and Estimates

Initial estimates may be based on customer-supplied information. Diagnostics may reveal additional faults or requirements. Parts may be quoted separately. Taxes are shown where applicable. Additional chargeable work requires customer approval. Third-party subscriptions or licences may be separate. CCTV and networking quotations can change after site inspection.

9. Pricing and Payment

Pricing information will be provided during the quotation or booking process. No automatic price is generated unless backed by verified pricing rules. Payment terms and methods will be confirmed with each service engagement.

10. Customer Responsibilities

Provide accurate information about the service required
Confirm lawful ownership or authority over devices and premises
Back up important data where possible
Provide safe and reasonable premises access
Disclose known hazards
Obtain landlord or building permission where needed
Keep credentials secure
Do not request unlawful activity
Review and approve quotes before work proceeds
Be present or provide an authorised adult for home visits
Remove unnecessary confidential information from devices

11. Repairs and Diagnostics

Diagnostics may be required to identify faults. Fault descriptions may not identify the underlying cause until examination. Repair success is not guaranteed. Existing damage should be recorded. Parts availability varies. Some repairs require workshop service. Some devices may be beyond economical repair. Data may be at risk. Warranty coverage must be verified and defined. Manufacturer warranties may be affected by third-party work. Customers should be informed before destructive testing or resetting where practical.

12. Remote Support

Remote support requires customer permission and a suitable working device with internet connection. Customers have the right to end the session at any time. Remote diagnosis has limitations and cannot address all faults. Escalation to an on-site visit or store drop-off may be recommended. No banking-password requests will be made. Unattended access requires a separate clear agreement.

13. Data Recovery

Data recovery is not guaranteed. Recovery attempts can worsen existing damage or fail entirely. Customers should stop using affected media. Ownership or authority may need to be verified. Specialist laboratory partners may be involved. Quotes may change after detailed assessment. Customer must review recovered data promptly. Cryptocurrency recovery, stolen-funds recovery, unlawful account access, and transaction reversal services are not provided.

14. CCTV Services

CCTV installation requires customer responsibility for lawful use. Customers must obtain permissions for rented or managed properties. Camera placement requires customer approval. Power, network, and access requirements must be discussed. Cable-route approval is required. No guarantee of crime prevention, image identification, or automatic monitoring is provided. Third-party cloud services and smartphone application subscriptions may be required. See our CCTV Privacy Information page.

15. Business IT Services

Business IT services are delivered within an agreed scope. Authorised contacts and user permissions must be confirmed. Third-party licences remain the customer's responsibility. Legacy system compatibility is not guaranteed. Customers are responsible for business-continuity planning and backups. No guaranteed uptime is provided unless a signed service agreement specifically provides for it.

16. Shopify Technical Support

Hire IT Expert provides independent technical support for Shopify stores. We are not affiliated with Shopify Inc. We cannot guarantee platform decisions, bypass account verification, control payment-provider decisions, or provide general website-design, tax, or legal advice. Third-party theme and application limitations apply. The customer remains responsible for account ownership and content.

17. Cancellation

Please see our Cancellation & Appointment Changes page for full details about changing or cancelling bookings and your consumer cancellation rights.

18. Warranties

Warranty coverage varies by service, technician, store, part, and written quotation. Please see our Warranty Information page. Nothing in these Terms reduces your statutory consumer rights.

19. Liability

Nothing in these Terms excludes or limits liability for: fraud or fraudulent misrepresentation; death or personal injury caused by negligence; breach of statutory consumer rights; or any other liability that cannot lawfully be excluded or limited.

Subject to the above, our total liability for any claim arising from a service is limited to the price paid for that specific service. We are not liable for indirect, consequential, or incidental losses except where required by law.

20. Events Outside Reasonable Control

We are not liable for delays or failures caused by events genuinely beyond reasonable control, including severe weather, utility failures, pandemics, government restrictions, or supplier failures.

21. Complaints

If you are unhappy with a service, please contact us through our Complaints & Feedback page. We will aim to acknowledge and investigate your complaint in accordance with our internal process.

22. Intellectual Property

See our Copyright & Intellectual Property Notice.

23. Acceptable Use

See our Acceptable Use Policy.

24. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through the website. The "Last updated" date at the top indicates when these Terms were last revised.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory consumer-protection rules that may apply.

26. Contact Details

Email: info@hireitexpert.co.uk | Phone: 08085 01 5740 | Address: 11 Campbell Rd, London E15 1SY, United Kingdom