Printer Troubleshooting Guide: Fixing Printer Offline

printer is offline
Fixing Printer Offline
Is your printer appearing offline? Don’t worry, this is a common issue that can easily be fixed. In this guide, we will explore the reasons behind your printer’s offline status and provide you with step-by-step instructions to resolve it.

Why Is My Printer Offline?

You may see that your printer is offline for a number of reasons. Most of the time, these are the reasons why:
  • Connection issues: You can connect your printer to your computer or network through Wi-Fi or Ethernet. If the connection is weak or lost, the printer may go offline.
  • Outdated drivers: It might be tough for your printer and computer to talk to each other if your printer drivers are out of date. This would force your printer to be offline.
  • Paper jams: If your printer experiences a paper jam, it won’t be able to resume printing until you remove the jammed paper.
  • Low ink or toner: If your printer runs out of ink or toner, you might need to replace the cartridges before it can start working again.
  • Power issues: If your printer isn’t getting power or there is a power surge, it might stop working.

How to Check Your offline printer

It’s important to make sure that your printer is really offline before we start fixing it. To check, do the following:
  1. On your computer, go to the “Devices and Printers” section in the Control Panel.
  2. Find your printer in the list of devices and right-click on it.
  3. If you check the “Use Printer Offline” option, you are setting your printer to offline mode.
If your printer doesn’t appear or you can’t access the Control Panel, it could indicate a connection problem. Make sure that your printer is on and linked to your computer or network.

Printer Offline How to Fix

Now that you know for sure that your printer isn’t connected, let’s fix offline printer.

Check Your Connection

To begin, make sure your printer is working properly. Make sure your printer is connected to the right network and that the signal is strong if it uses Wi-Fi. Assuming your printer is connected via Ethernet, make sure the cable is firmly inserted.If the printer’s USB cable is loose, plug it back in to make sure it’s securely connected to the computer.

Restart Your Printer

Sometimes, a easy restart can fix the difficulty. Simply turn off your printer and unplug it from the wall. Then, wait a few minutes before plugging it back in and turning it back on. This can assist reset the printer’s connection and solve any transient problems.

Update Your Printer Drivers

Outdated printer drivers can make it hard to communicate, which can lead to an offline status. Here are the steps you need to take to update your printer drivers:
  1. On your computer, go to the “Devices and Printers” section in the Control Panel.
  2. Find your printer in the list of devices and right-click on it.
  3. Select “Properties” and go to the “Hardware” tab.
  4. Click on “Properties” again and go to the “Driver” tab.
  5. Click on “Update Driver” and follow the prompts to update your printer drivers.

Clear Any Paper Jams

If your printer says it’s offline because of a paper jam, you’ll need to clear the jam before it can print again. To get rid of a paper jam, do these things:
  1. Remove the power cord from your printer and turn it off.
  2. Take off the printer’s cover and carefully remove any paper that is stuck inside.
  3. Look for and get rid of any small pieces of paper or other junk.
  4. Plug the printer back in and close the cover.
  5. Start up your printer again and try to print.

Replace Low Ink or Toner

If your printer is low on ink or toner, it may go offline until you change the cartridges. Check your printer’s ink or toner levels and replace them if necessary. Once you have changed the cartridges, your printer should resume printing.

Check for Power Issues

If your printer isn’t receiving power or experiences a power surge, it might stop functioning. Ensure you securely attach the power cord to the printer and plug the printer into a working wall outlet.You can try plugging your printer into a different outlet or a surge protector if you think there was a power surge.

Preventing Printer Offline Issues

Now that you’ve fixed the problem with your printer not being online, here are some ways to make sure it doesn’t happen again:
  • Keep your printer drivers up to date: Check for updates on a regular basis and install them to keep your printer running well.
  • Use high-quality ink or toner: If you use cheap ink or toner, your printer might have problems and go offline.
  • Keep your printer clean: Things like dust and dirt can make your printer not work right. Clean your printer often to keep problems from happening.
  • Use the correct paper size and type: There are times when your printer might not work at all if you use the wrong size or type of paper.
  • Restart your printer regularly: Like any other electronic device, turning your printer off and on again and again can help keep problems from happening.

Troubleshooting Common Printer Issues

Sometimes your printer will not connect, but there are other issues that could happen. Here are some common printer problems and how to fix them:

Printer Not Printing

If your printer is not printing at all, the connection, drivers, or hardware may be malfunctioning. Follow the steps in this guide to check your connection and download the latest drivers. If the problem persists, the issue might lie with the hardware, and you should seek assistance from the manufacturer.

Printer Not Connecting to Wi-Fi

When your wireless printer fails to connect to your network via Wi-Fi, restart both the printer and the router. If the issue persists, check your printer’s Wi-Fi settings to ensure it connects to the correct network. You may also need to update your printer’s firmware to solve any connectivity issues.

Printer Not Scanning

To ensure your printer can scan, connect it to your computer and update the drivers. You might also need to adjust your printer’s settings to enable scanning.


You can easily resolve the common problem of a printer being offline by checking your connection, updating your drivers, and clearing any paper jams. By following the steps mentioned in this guide, you can quickly fix your printer and prevent future offline issues. Remember, regularly updating your printer drivers and keeping your printer clean will help prevent problems from occurring.